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Since Webservio does Mail Bagging based on server host names instead of IP address, it does not matter if you moved your office location. However, if you changed the name of our server host names, then please inform support@webservio.com of this change.
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| We currently moved locations and our mail server was moved as well. What do I need to do to continue using Webservio's Mail Bagging solution? |
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An MX (email exchange) record is an instruction within a DNS (domain name system) that routs the email for the domain to the correct mail server. Without a valid mail exchange record, one cannot send and receive emails.
When a message is sent to an email address, that piece of mail is routed through to the mail server whose MX record is listed in the DNS. If your mail server goes down, then the mail is routed to the next MX record listed in the DNS. If no additional MX records are specified, then the message is returned to the sender as undeliverable. When you signup for Webservio's Mail Bagging solution, we will provide you with a backup email exchange record to be added to your DNS. In the event that your mail server fails, your mail is routed to the backup MX record of Webservio's mail server. Our mail server bags the emails sent to your server untill your it comes back online. Once your email server is back online, Webservio relays all the bagged emails to your MX record thereby ensuring that no messages are lost while your server is inactive.
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| What is an MX record, and how does Webservio's Mail Bagging solution work? |
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Mail Bagging (aka mail spooling and mail backup) is extremely important. As email messaging becomes the most widely used form of daily communication, the importance of email increases substantially. Imagine the problems that will arise if your customers and employees cannot communicate for a week via email. If you do no think that such an event could take place, consider what would happen if a natural disaster such as a tsunami, earthquake, flood, or hurricane occurs in your area. Your mail server will go down because there will be no internet connection or electricity; your mail server may even be completely destroyed. If this occurs, email messages from you customers will be returned to them as undeliverable. In a less extreme example, your mail server could be overloaded by a spam attack causing valid messages to be bounced back during this temporary down time. These circumstances, among others, make up the reason that backing up your email is so important. Webservio will preserve your messages during your mail server's down time, thereby preventing the loss of respect and revenue from your customers and maintaining this essential communication.
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| Why is Mail Bagging important? Why should I care? |
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We realize that hardware failures are a possible cause of concern to clients using this service. Therefore, our service is set up in such a way that should the hardware on the dedicated mail backup server fail, our Shared Mail Bagging service goes into effect. Once the hardware issues are remedied, all emails from the shared system are relayed to the dedicated system. This ensures continuity of the mail backup service in case of server failures.
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| If the dedicated mail backup server hardware fails, what happens to the mail bagging process? |
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Yes. All of Webservio's dedicated mail backup plans are secured with an SLA. Please contact your Account Manager for further details and a copy of the SLA.
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| Do you have an SLA (Service Level Agreement) for this service? |
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Shared Mail Bagging is for organizations with lesser volume of email. In a shared system, the emails are bagged for multiple domains and hence are programmed for a FIFO (First In First Out) delivery.
The dedicated service is useful for organizations who would like complete control on the mail backup scenarios. Our setup gives you full access to the machines and to view the emails and the queue. The dedicated server is assigned solely to backup emails for your domain(s) without any interruption from any other client domains.
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| How is this service different from the Shared Mail Bagging? |
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With the current dedicated mail backup service, the IT administrator of your domain can view the email messages and the queue. However, should you need the ability for your employees to send/receive emails during disaster times, then please contact us at sales@webservio.com about our Email Continuity service. This is an extension of our current mail backup service, which allows users to send/receive emails through a web interface during disaster times. A copy of all sent/received emails is then relayed to your mail server once it comes back online.
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| What if our mail server fails and we would like our organization's employees to continue sending/receiving emails. Can we do that? |
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Yes. Webservio can accept check payments for setting up the Mail Bagging service for your organization. However, the setup is only completed after the check payment is processed. Please allow at least 2 weeks for completion of the setup when paying by check.
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| Can I use offline payment for purchase of the Mail Bagging service? |
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Webservio aims to complete all Mail Bagging setups within 4 hours of placement of the order during business days. If you have an urgent requirement, then please contact support@webservio.net to expedite the setup. However, please be considerate of other customers by asking for an expedited request only in cases of emergencies.
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| How long does it take for your service to be ready after we put the order in? We have a client that needs to have it setup in 24 hours. |
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The current Mail Bagging setup comes with a basic virus protection and 4 Black Hole List lookup for all bagged emails. Webservio also offers an Anti-Spam Control Panel to add authorized email addresses for your domain(s) to assist in protection from dictionary attacks through your backup MX server. Please select Anti-Spam Control Panel as an add-on during the checkout process to add this feature to your service.
Webservio also offers premium anti-spam protection. If you would like more information on spam prevention, then please contact a sales representative at sales@webservio.com or click here to view our Email Defense solution.
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| Do you offer spam filtering /virus protection? |
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